Last updated: 21 October 2026
15-day money-back guarantee
If you buy an Elitnes IPTV subscription for the first time and the service does not work properly on your device, contact us within 15 days of activation. Our support team will first try to fix the problem. If we cannot resolve it, we will refund your payment in full.
When a refund is available
- The service does not work on your device and our team cannot fix it.
- You experience persistent buffering or outages caused by our servers that we cannot resolve.
- You were charged twice for the same order.
When a refund is not available
- The request is made more than 15 days after activation.
- The problem is caused by your internet connection, router or an unsupported device, and we told you so before you paid.
- Your account was suspended for breaking our terms and conditions, for example by sharing your login.
- A specific channel or programme is temporarily unavailable while the rest of the service works normally.
- Fees paid to third-party app developers (for example Smart TV player activation fees), which are outside our control.
Not sure yet? Request a free IPTV trial before you buy, so you can test everything on your own device first.
How to request a refund
- Message us on WhatsApp with your username, the date of purchase and a short description of the problem.
- Our team will try to solve the issue with you first.
- If a refund is approved, we process it to your original payment method within 5 working days. Your subscription is deactivated at the same time.
Renewals
The money-back guarantee applies to first-time purchases. Renewals can be refunded within 48 hours if the renewed plan has not been used. Plans never renew automatically, so you are only ever charged when you choose to renew.
Contact us
Questions about this policy? Contact our team on WhatsApp at +44 7868 240819, 24/7.